Terms of Use

Costos welcomes you tohttps://e-costos.gr/ website .

Before any use of the website https://e-costos.gr/ please  consult these terms and conditions of use and make sure that you understand them and that you fully agree with them.

TELEPHONE CUSTOMER SERVICE

(+30) 2310 300 569

Weekdays: 9:00 AM – 8:00 PM

Saturday: 09:00πμ – 17:00μμ

BUSINESS INFORMATION

SUN EQUIP S.A.

PROFESSION: Professional Equipment

VAT Number: 999717619

Tax Office: FAE Thessaloniki

ADDRESS: 32 Chalkis Street, Thessaloniki, Postal Code 57001

Terms

The https://e-costos.gr/ has the right to renew or modify these terms and conditions according to any needs presented. At the same time, however, it is obligated to inform all users in case any changes or modifications take place.

Copyright

The official website of Costos ishttps://e-costos.gr/ website . It is noted that all content of the web pages is the intellectual property of the website https://e-costos.gr/  and is under the protection of Greek and international law.

Strictly prohibited are the copying, transfer, distribution, downloading, resale, misleading of the public, and use of any element of the property of this website. Any of the above acts are allowed only in the case of communication with its owners https://e-costos.gr/ and after consultation for a specific and approved use.

The images, logos and names stated on the website and representing the https://e-costos.gr/  are exclusive features and are strictly protected by Greek laws, as well as international ones, regarding trademarks and intellectual property.

Therefore, the appearance of the above and easy access to them through the official website https://e-costos.gr/  does not imply acceptance or approval of their use in any other situation.

User Obligations

All users of the website without exception https://e-costos.gr/  accept that they will not use it for publication, sending, sharing by e-mail or otherwise transmitting content that:

• is threatening, unlawful, offensive, harmful, annoying, libelous, libelous, defamatory, obscene, vulgar
• is a violation of the privacy of a third party, expresses racial, ethnic or other discrimination and shows empathy
• may cause harm to any minor in some way
  is not entitled to be transferred or transmitted in accordance with laws or contractual or management relationships
• infringes any patent, trade secret, trademark, copyright or other proprietary right of any third party
• contains software viruses or codes, programs or files that are designed to damage, destroy the operation of any software or computers
• is intended to collect or store personal data of any user.

Any form of content of this kind intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions

Product Description

It is our obligation and primary concern that the information provided on the Costos website regarding the quality, quantity, main characteristics, and prices of the products is absolutely accurate. However, some products may appear slightly different in size, color, and texture on your device screen compared to reality.

Product Prices

The prices listed next to each product do not include the corresponding VAT, 6% or 24%. The final price including VAT is calculated and automatically indicated in the Shopping Cart, during the checkout process.

Prices refer to the quantities available, while https://e-costos.gr/ reserves the right to modify the description and prices of its products without prior notice. However, after completing your order, they are obligated to send you the products you ordered with the characteristics and prices that were posted on their website at the time of ordering.

Shipping Methods

Your orders are shipped throughout Greece and internationally using one of the following methods:

• Courier company
• Transportation company partnered with Costos
• Transport company of your choice, following consultation with Costos

In addition, there is also the option of personally picking up your order from our company headquarters. 9 mm Thessaloniki – Moudania
(near KTEL Chalkidiki)

For better service, please call us at 231 032 0059 so that we can await your arrival.

Deliveries are made at street level, meaning at the entrance of your store or apartment building.

Costos does not assume any responsibility in case of delays in delivery due to extreme weather conditions, strikes, or force majeure events.

Before proceeding with a purchase from our online store, we recommend that you thoroughly read our terms of use. These terms include all the details regarding the purchasing process as well as the shipment of orders.

After completing your order, you will receive an automated email that details the specifics of your order, including the personal information you provided. Once your order has been dispatched, you will also receive another email containing the details of each item in your order and the date it was shipped.

Shipping Costs

Below are the shipping costs for your orders:

Orders within the Prefecture of Thessaloniki  & Chalkidiki: 

1. For orders 0-59.99€ +TAX: Charge 3€
2. For orders over 60€ + VAT: Free

Delivery in 2-3 working days.

 

Orders within Attica: 

1. For orders 0-59.99€ +TAX: Charge 3€
2. For orders 60-109.99€ +TAX: Charge 4.83€
3. For orders 110-199.99€ +TAX: Charge 8.06€
4. For orders 200-299.99€ +TAX: Charge 12.09€
5. For orders 300-494.99€ +TAX: Charge 20.16€
6. For orders over 495€ + VAT: Free
7. For orders costing 109.99€-594.99€ containing  up to 3 pcs: Charge 6.45€ + VAT 

Delivery in 3-5 working days.

Orders in the rest of mainland Greece:

1. For orders 0-59.99€ +TAX: Charge 3€
2. For orders 60-109.99€ +TAX: Charge 4.83€
3. For orders 110-199.99€ +TAX: Charge 8.06€
4. For orders 200-299.99€ +TAX: Charge 12.09€
5. For orders 300-494.99€ +TAX: Charge 20.16€
6. For orders 495-594.99€ +TAX: Charge 23.99€
7. For orders over 595€ + VAT: Free
8. For orders costing 109.99€-594.99€ containing  up to 3 pcs: Charge 6.45€ + VAT  

Delivery in 3-5 working days.

Orders in the Islands and Cyprus

1. For orders 0-59.99€ +TAX: Charge 4.83€
2. For orders 60-109.99€ +TAX: Charge 8.47€
3. For orders 110-199.99€ +TAX: Charge 12.90€
4. For orders 200-299.99€ +TAX: Charge 19.95€
5. For orders 300-494.99€ +TAX: Charge 28.99€
6. For orders 495-694.99€ +TAX: Charge 42.33€
7. For orders 695-994.99€ +TAX: Charge 59.98€
8. For orders over 995€ + VAT: Free
9. For cost orders 109. 99€-994. 99€ containing  up to 3 pcs: Charge 12.90€ + VAT

Delivery in 5-7 working days.

Orders in Bulgaria

1. For orders 0-49.99€ +TAX: Charge 6.45€
2. For orders 50-99.99€ +TAX: Charge 12.09€
3. For orders 100-199.99€ +TAX: Charge 24.19€
4. For orders 200-299.99€ +TAX: Charge 36.26€
5. For orders 300-494.99€ +TAX: Charge 49.49€
6. For orders 495-694.99€ +TAX: Charge 69.49€
7. For orders 695-994.99€ +TAX: Charge 99.94€
8. For orders over 995€ + VAT: Free
9. For orders costing 109.99€-994.99€ containing  up to 3 pcs: 24.19€ +VAT    

Delivery in 5-7 working days.

Orders in therest of the  European Union

For orders under the 1995€ the calculation of the delivery cost will be after the the payment of the customer and after estimated the cost of of the delivery cost the the volume of the order which will has been collected.

For orders over of 1995€ The figuratively It is free for all the European Association.

 

Payment Methods

Payment of your order can be made in one of the following ways. 

Bank deposit

Payment of your order can be made by deposit in one of the two following two bank accounts:

   EUROBANK

      Account No.: 0026.0257.25.0200909725

      Account IBAN: GR6302602570000250200909725

      BIC/SWIFT: ERBKGRAA

    PIRAEUS BANK

      Account No.: 5228-029631-696

      Account IBAN: GR7901722280005228029631696

      BIC/SWIFT:PIRBGRAA

Beneficiary Name: Sun Equip Equipments SA

Credit/debit card Visa, MasterCard, American Express

Using your credit/debit card we give you the opportunity to complete your order within a few seconds. Through the new dynamic platform of our site we provide free credit card payment service.

PayPal

The PayPal service is a secure and usable method of payment and money transfer. Each user creates a one-time private profile in which he “buttons” his cards and payment details. Thus, he does not have to enter his card details every time in the online store. Just click on the payment option via PayPal and log in with the username and password he chose when registering to the service. The Username and Password of the PayPal should in no way be confused as concepts with the Username and Password of our online store.

Revolut

Revolut is an online banking service that allows you to have an online bank account-wallet that you operate with your mobile phone (Android, i-Phone). By instantly transferring money from a “physical” bank account to Revolut, you can make transactions online, keep track of your spending, and even get a regular debit card for online purchases. To pay for an order at Costos via Revolut, simply select the corresponding payment method and confirm the transaction on your mobile phone.

NOTE: Cash on delivery as a payment method is not supported.

Return Policy

Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you can exercise your right to return part or all of the products purchased within 14 days from the invoice date.

It is clarified that the returned products must not be used or damaged. Additionally, the tags accompanying the product must be in the same condition as they were when you received it. The same applies to the retail receipt or invoice. In addition, you should contact us via e-mail at info@e-costos.gr to provide you with instructions and a return code.

NOTE: The cost of returning the products is borne by the customer. Costos can only issue refunds for orders where a retail receipt has been issued. No refunds can be processed for orders with an invoice (wholesale).

Defective Product

In the unlikely event that you receive a defective or damaged product, Costos will make every effort to replace it with an identical or similar product. However, you must inform us by e-mail at info@e-costos.gr within 14 days after the billing date, in order for us to send you instructions for returning the product as well as a return code. If the product is no longer available, we can arrange for a replacement with a comparable item upon consultation or provide a refund.

NOTE: Costos can only issue refunds for orders where a retail receipt has been issued. No refunds can be processed for orders with an invoice (wholesale), but shipping costs will be refunded.

In the event that a product malfunctions at least 14 days after the invoice date and you wish to send it to the responsible warranty provider, the customer is required to cover the shipping costs for sending the defective product to us and back to their location. The product will be transferred to the appropriate company for repair on our behalf.

Limitation of Liability

In all products contained in the catalogues of https://e-costos.gr/ There are clear indications of the availability of our warehouse. The transaction will only be considered completed after a written electronic confirmation has been sent. In case it is impossible to execute an order, the  https://e-costos.gr/ has the right to withdraw and not fulfill it, while the price, if it has already been collected, is returned by deposit to your Bank account.

Links

The links on this website are not under the control of Costos, therefore our company bears no responsibility for their contents, changes, or methods of information dissemination.

“Information about Personal Data Processing”

Costos informs that, for the purposes of conducting its business activities, it processes personal data of its customers. The processing is always carried out in accordance with the applicable national legislation and the European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR).

The GDPR establishes the new regulatory framework within the European Union (EU) in the examined field. Its purpose is to set conditions for the processing of personal data to protect the rights and freedoms of natural persons, particularly the right to the protection of personal data.

Note also that Costos does not store sensitive personal data related to financial transactions of its users (e.g., credit/debit card numbers and CVC codes).

For any issue regarding the processing of personal data you can contact us at 231 032 0059 andinfo@e-costos.gr .

“What categories of personal data do we process?”

We process the personal data you provide us, namely: Full Name, Postal Address, Postal Code, Region, City, Country, Landline Phone Number, Email Address, VAT Number (ΑΦΜ), Tax Office (ΔΟΥ), Profession. Processing is carried out only when we have a lawful basis to do so.

The lawful grounds for processing your personal data.

Lawful grounds for processing your personal data include:

(a) Providing the services that you assign to us and wish to receive from us, such as purchasing products, and consequently fulfilling our contractual obligations in this regard.

(b) Compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.

(c) The consent you provide under specific conditions set by the legal framework, in order to receive updates about products, services, offers, etc., from Costos or third-party collaborating companies that process personal data in accordance with the applicable legal framework at any given time.

Age Declaration Form

By providing your consent, you declare responsibly that you are over 16 years of age. If you are under 16 years old, you may only use our website with the participation and approval of a parent or guardian.

How and why do we use your personal data?

• Account Creation

Personal data is collected when you create an account with https://e-costos.gr/, a website operated by Costos. When creating an account, you may be asked for additional information; however, the minimum required for the conclusion and execution of the contract will be marked as mandatory fields.

For account creation, the following personal information is required: Full Name, Postal Address, Postal Code, Prefecture, City, Area, Country, Landline Phone, and your Email Address. You will then need to set your personal password. To complete your registration, you must read the terms of use, select the “I Agree” checkbox, and complete the text for the verification of your registration.

Your registration is complete. Your username is now your email address, and your password is your personal password.

The user should not share their personal password with third parties, nor should they store it in electronic or printed form, to prevent any unauthorized use. In case the passwords are disclosed to a third party, the user is obliged to immediately inform Costos.

In case of data leakage, Costos bears no responsibility unless it has been previously informed of the unauthorized use of this information.

• Order Execution

Personal data is also collected when you place an order in our e-shop,https://e-costos.gr/ . In order to complete your order and create an account, you may be asked for more information, but it will be the minimum for the conclusion and execution of the contract. These items shall be marked as a mandatory field. The information in this account will be used to complete the order and you will have to fill in some additional information, such as information about the payment method, different shipping address (optional), information for issuing an invoice (VAT number, Tax Office, Profession, Name), where necessary.

As part of completing your order, some of this data is transferred to our partner companies. Consequently, it is shared with shipping companies for the transportation and delivery of your goods. These shipping companies may contact you for clarifications and to update you on the delivery of your products. Additionally, data is transmitted to payment providers (banks and interbank systems, PayPal) during the payment process. On our part, we utilize high-security systems to prevent leakage of information from malicious systems.

• Sending Informational and Promotional Material/Corporate News

During your visit to our website,  https://e-costos.gr/, you have the opportunity to fill in a contact form, providing your email address in order to subscribe to our Newsletter.

The data collected from our website may be used to contact you for promotional and advertising purposes, to inform you about products and offers that may interest you, via email, provided that you have given your consent, under the specific conditions set by the legal framework.

• Personalized Promotion

Within the legal framework of Costos’ legitimate interest in generating purchasing interest for its products and services, we may process information publicly available on search engines and social media platforms (such as Google, LinkedIn, Facebook, Twitter, Instagram, Youtube). This processing aims at personalized promotion and informing potential customers via telephone and/or email for commercial purposes. The legal basis for this is your voluntary publication of information on search engines and your registration on social media platforms, where such actions are considered explicit consent according to the settings of the applications you manage.

The legal bases for the aforementioned processing are both the performance of our contractual obligations (GDPR Article 6(1)(b)) and our legitimate interest (GDPR Article 6(1)(f)) as a company.

• Exporting Statistical Data

Your personal data may be used with Google Analytics. Google Analytics is used to record website traffic on our site and to extract useful statistical information for our customer base.

• Customer Satisfaction Survey – Reviews – Ratings

The data we collect from our website is used for your participation in a Customer Satisfaction Survey, provided you have given your consent, under specific conditions set by the legal framework. The Customer Satisfaction Survey is conducted through a rating, review, or email feedback for any of the products of https://e-costos.gr/ or our services, and account maintenance is necessary. The Customer Satisfaction Survey today is carried out through a rating or review or email for one of its products https://e-costos.gr/ or our services and account keeping is necessary.

If a review contains abusive content, offensive comments, personal information, constitutes negative advertising, etc., the https://e-costos.gr/ reserves the right to refuse its publication. User reviews and comments are personal opinions and opinions of users themselves and do not necessarily reflect the views of https://e-costos.gr/, which in no case can be held responsible for any of these opinions.

• Personalized Information (Profiling)

In order to provide you with the best possible experience, the personal data collected from our website may be used for sending personalized updates, provided you have given your consent under specific conditions set by the legal framework. Personalization based on your needs and preferences (profiling) is derived from the information we gather from your personal data, such as profession, residential area, etc., or based on the results of Customer Satisfaction Surveys and your purchasing behaviors.

Where are your data disclosed?

Costos transfers the personal data provided by individuals to third-party companies that provide automation services for the purpose of mass email delivery.

Additionally, as part of completing an order on our e-shop, some of this data is transferred to partner companies. Consequently, it is transmitted to shipping companies for the purpose of transporting and delivering your goods. These shipping companies may contact you to request clarification and inform you about the delivery of your products.

Furthermore, this data is accessible to information systems support and marketing companies of the e-shop, where Costos ensures their protection with strict confidentiality agreements and continuous monitoring of the appropriate organizational measures taken by these companies.

Finally, the data is transferred during the payment process to payment providers. On our part, we employ high-security systems to prevent leakage of information from malicious systems.

The storage period

The retention period of the data is determined based on the following specific criteria depending on the case:

When processing is required by provisions of the current legal framework, your personal data will be stored for as long as the relevant provisions dictate.

When processing is based on a contract, your personal data will be stored for as long as necessary for the performance of the contract and for the establishment, exercise, or defense of legal claims arising from the contract.

For marketing purposes, your personal data will be retained until you withdraw your consent. You may withdraw your consent at any time, and such withdrawal does not affect the lawfulness of processing based on consent before its withdrawal

To withdraw your consent you can contact us at 231 032 0059 or info@e-costos.gr.

Personal Data Security

Costos implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction, as well as unauthorized or unlawful access, use, modification, or disclosure. However, due to the nature of the internet and its openness to anyone, it cannot guarantee that unauthorized third parties will never be able to breach these implemented technical and organizational measures, gaining access and potentially using personal data for unauthorized or unlawful purposes.

What are your rights regarding your personal data?

Every natural person whose data is processed by Costos enjoys the following rights:

Right of access:

You have the right to be aware of and verify the legality of the processing. Therefore, you have the right to access the data and obtain supplementary information regarding their processing.

Right to rectification:

You have the right to study, correct, update, or modify your personal data.

The right to erasure (right to be forgotten):

You have the right to request the deletion of your personal data when we process it based on your consent or to protect our legitimate interests. In all other cases (such as when there is a contract, a legal obligation to process personal data, or for reasons of public interest), this right is subject to specific limitations or may not apply depending on the circumstances.

The right to restriction of processing:

You have the right to request restriction of processing of your personal data in the following cases: (a) when you contest the accuracy of your personal data, and processing is restricted until the accuracy is verified, (b) when you oppose the deletion of personal data and request the restriction of their use instead, (c) when the personal data are no longer needed for the purposes of processing, but are necessary for the establishment, exercise, or defense of legal claims, and (d) when you object to processing pending verification whether our legitimate grounds override your objections to the processing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of legitimate interests pursued by us as data controllers, as well as in processing for direct marketing purposes and consumer profiling.

The right to data portability:

You have the right to receive your personal data free of charge in a format that allows you to access, use, and process them using commonly used processing methods. Additionally, where technically feasible, you have the right to request that we transmit your data directly to another controller. This right applies to data that you have provided to us and that is processed by automated means based on your consent or in performance of a relevant contract.

Right to Withdraw Consent:

Finally, Costos informs you that where processing is based on your consent, you have the right to freely withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise the above rights, please contact us at 231 032 0059 or info@e-costos.gr.

Cookies

The Costos website uses Cookies because without them it would be impossible to operate some of its basic services. The status of orders, the multiple choices of users, the storage of items in the cart or in the list, the recognition and facilitation of frequent users as well as the improvement of the content of the website are some of them.

Cookies do not cause harm to users’ computers or the files stored on them. Additionally, they are automatically deleted when you exit the website.

Learn more about Cookies at www.cookiecentral.com.

Complaint to the Hellenic Data Protection Authority (HDPA)

You have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr): Call Center: +30 210 6475600, Fax: +30 210 6475628, E-mail:  contact@dpa.gr.

The applicable law – Jurisdiction of Courts

The https://e-costos.gr/ reserves the right to modify or renew its terms and conditions of transactions. All transactions you make through our website are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Law on Consumer Protection (Law 2251/1994) that regulates issues related to distance sales. Exclusively competent Courts for any dispute that may arise from the use of the website and from the transactions that will be made through it are the Courts of the city of Thessaloniki.